Please read these Terms & Conditions carefully before accessing or using RetailReach.
RetailReach
These Terms & Conditions ("Terms") govern access to and use of RetailReach (the "Platform"), operated by ENS Enterprises Limited ("we," "us," or "our"). By creating an account or otherwise using the Platform, you ("you," "your," or "User") agree to be bound by these Terms. If you do not agree, you must not access or use the Platform.
To use RetailReach, you must be at least 18 years old, or the age of legal majority in your jurisdiction, and you must have the legal capacity and authority to enter into these Terms — either on your own behalf or on behalf of the business you represent.
You are responsible for providing accurate, current, and complete information when creating your account, and for keeping your login credentials confidential. You are responsible for all activity that occurs under your account, whether or not you authorized it, except where such activity results from ENS Enterprises Limited's failure to maintain adequate security.
If you become aware of any unauthorized use of your account, you must notify ENS Enterprises Limited promptly.
RetailReach helps merchants manage products, inventory, listings, and marketplace operations. You agree to use the Platform only for lawful purposes and in compliance with the policies of any third-party marketplace you connect to RetailReach. ENS Enterprises Limited is not responsible for your compliance with those third-party policies.
You retain full ownership of your products, images, descriptions, and other business content that you upload or connect to RetailReach ("Your Content"). You grant ENS Enterprises Limited a limited, non-exclusive license to access, process, and synchronize Your Content solely for the purpose of providing and improving the Platform. This license ends when Your Content is removed from the Platform or your account is closed, except where retention is required for legal or operational reasons (see Section 5).
5.1 Processing of Personal Data. In connection with your access to and use of RetailReach, ENS Enterprises Limited may collect, receive, store, use, disclose, transmit and otherwise process personal data relating to you and, where applicable, individuals whose personal data is provided by you in connection with your use of the Platform, including account information, contact details, authentication information, usage information and other personal data necessary for the operation, administration, security and provision of the Platform.
5.2 Applicable Data Protection Law. ENS Enterprises Limited shall process personal data in accordance with the Digital Personal Data Protection Act, 2023 and the rules, regulations, notifications, directions and other applicable requirements issued thereunder, in each case to the extent applicable and in force from time to time, and any other applicable law governing the processing of personal data.
5.3 Purpose of Processing. Personal data shall be processed only for specified and lawful purposes in connection with the provision, administration, security and improvement of the Platform, the creation and management of User accounts, authentication and access control, customer support, billing and payment administration, prevention and detection of fraud, misuse and security incidents, compliance with applicable legal and regulatory obligations, and such other purposes as may be permitted under applicable law.
5.4 Data Retention. ENS Enterprises Limited shall retain personal data only for so long as is reasonably necessary to fulfil the purpose for which such personal data is processed or to comply with an applicable legal or regulatory requirement. Upon the personal data no longer being required for the relevant specified purpose, and subject to any applicable legal, regulatory, accounting, audit, dispute-resolution, security or other lawful retention requirement, ENS Enterprises Limited shall erase or otherwise dispose of such personal data in accordance with applicable law.
5.5 Rights of Data Principals. Where the Digital Personal Data Protection Act, 2023 and the rules made thereunder are applicable to the processing of personal data, Data Principals shall have the rights available to them under such law, including, as applicable, the right to correction, completion, updating and erasure of personal data, subject to the conditions, procedures and exceptions prescribed under applicable law. Requests for the exercise of such rights may be made through the channels and procedures designated by ENS Enterprises Limited for this purpose.
5.6 Data Security. ENS Enterprises Limited shall implement reasonable technical and organisational measures appropriate to the nature of the personal data processed and the risks associated with such processing, with a view to protecting personal data against unauthorised or unlawful processing and against accidental or unlawful loss, destruction, alteration or disclosure, in accordance with applicable law.
5.7 Data Processors and Third Parties. Where ENS Enterprises Limited engages a data processor, service provider or other third party to process personal data on its behalf, such processing shall be undertaken subject to appropriate contractual or other lawful arrangements and in accordance with applicable law. ENS Enterprises Limited may disclose personal data where reasonably necessary for the provision of the Platform, compliance with applicable law, protection of the rights, property or security of ENS Enterprises Limited, its users or other persons, or as otherwise permitted by applicable law.
5.8 User-Provided Personal Data. Where you provide or otherwise make available to RetailReach personal data relating to any individual other than yourself, you shall be responsible for ensuring that such provision and processing is undertaken in accordance with applicable law and that you have obtained any consent, provided any notice, or otherwise established any lawful basis or authorisation required under applicable law for such processing.
5.9 Data Breaches. In the event of a personal data breach, ENS Enterprises Limited shall take such measures and provide such notices to the relevant Data Principal, the Data Protection Board of India or any other competent authority as may be required under applicable law.
5.10 Changes in Applicable Law. The processing of personal data by ENS Enterprises Limited shall be subject to the requirements of applicable data protection law as amended, supplemented, replaced or re-enacted from time to time. Where required by applicable law, ENS Enterprises Limited may modify its practices, procedures or the relevant provisions of these Terms to ensure continued compliance.
RetailReach integrates with third-party marketplaces and services. ENS Enterprises Limited does not control, and is not responsible for, the availability, functionality, or policies of these third parties. Changes made by a connected platform — including API changes, downtime, or policy updates — may affect features of RetailReach, and ENS Enterprises Limited will make reasonable efforts to maintain compatibility but cannot guarantee it.
While RetailReach synchronizes data automatically between systems, you remain solely responsible for reviewing and verifying prices, inventory levels, product details, and published listings before they go live or before a sale is completed. ENS Enterprises Limited is not liable for losses arising from inaccurate, outdated, or unsynced data, except where such inaccuracy results directly from a verified error in the Platform's core functionality.
Paid plans renew automatically at the end of each billing cycle unless cancelled beforehand. ENS Enterprises Limited may change plan pricing or limits, and will provide at least [30] days' advance notice by email or in-app notification before any such change takes effect for existing subscribers.
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing cycle, and you will retain access to paid features until that date. Except where required by applicable law, fees already paid are non-refundable, including for partial billing periods.
You agree not to engage in conduct that may compromise the stability, security, or integrity of the Platform, including excessive automated requests, unauthorized access attempts, or misuse of third-party integrations.
ENS Enterprises Limited may suspend or terminate your access to the Platform where ENS Enterprises Limited reasonably believes there is fraud, unlawful activity, abuse of the Platform, non-payment, a violation of these Terms, or conduct that threatens the security, integrity, or reputation of RetailReach or its users.
Where practicable, ENS Enterprises Limited will provide advance notice and an opportunity to remedy the issue before suspension or termination. ENS Enterprises Limited may act without prior notice only where immediate action is reasonably necessary to prevent harm, fraud, or unlawful activity.
You agree to indemnify and hold ENS Enterprises Limited, its affiliates, officers, and employees harmless from any third-party claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the Platform in violation of these Terms; (b) Your Content, including listings, product data, or descriptions you publish; or (c) your violation of applicable law or third-party rights, including intellectual property or marketplace policies. This obligation does not apply to claims arising from ENS Enterprises Limited's own breach of these Terms or negligence.
ENS Enterprises Limited will make reasonable efforts to provide a reliable service but does not guarantee uninterrupted availability, and is not responsible for outcomes affected by third-party marketplaces, internet services, or other systems outside ENS Enterprises Limited's reasonable control.
To the maximum extent permitted by law, the Platform is provided "as is" and "as available," without warranties of any kind, whether express or implied. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, gross negligence, or death or personal injury caused by negligence.
Subject to the above, ENS Enterprises Limited's total liability arising out of or relating to these Terms or your use of the Platform will not exceed the amount you paid to ENS Enterprises Limited in the twelve (12) months preceding the event giving rise to the claim. ENS Enterprises Limited will not be liable for indirect, incidental, or consequential damages, including lost profits or lost sales, except where such exclusion is not permitted by law.
If you have a complaint or dispute, please contact ENS Enterprises Limited first at [support email] so we can attempt to resolve it directly. ENS Enterprises Limited aims to acknowledge complaints within [X] business days and work toward a resolution in good faith.
If a dispute cannot be resolved informally within [30] days, either party may pursue the matter through [arbitration / mediation / the competent courts], in accordance with Section 15. Nothing in this section limits any statutory right you may have to bring a claim before a consumer protection body or court where such a waiver is not enforceable under applicable law.
ENS Enterprises Limited may update these Terms as the Platform evolves. Material changes will be communicated with reasonable advance notice. Continued use of the Platform after updated Terms take effect constitutes acceptance of those Terms. If you do not agree to updated Terms, you should stop using the Platform and may close your account.
These Terms are governed by the laws of the jurisdiction in which ENS Enterprises Limited is incorporated, without regard to conflict-of-law principles, except where mandatory local consumer protection laws in your jurisdiction provide otherwise.
RetailReach
Thank you for reviewing the Terms & Conditions governing your use of RetailReach.